INTERNATIONAL

BREXIT UPDATE

We will continue to ship to Europe as we always have with one small change for the time being, we will no longer collect tax on your order at checkout, tax is now automatically removed from your sale at the checkout based on your billing and delivery address location, you will however be liable for import tax/duty based on your own country's laws when the item reaches your country, this is usually based on a percentage of the items total value. These charges are not included in the amount you pay to us for shipping and you are responsible for taxes and any import fees. Your order will be held by your local customs office or the courier until this is paid so it may delay your order.

Due to the short notice of the trading terms coming into effect, we have not been able to register to pay VAT in each individual European country so this is the best workaround for the time being. We will be registering for the "one stop shop" e-commerce rules coming into effect on July 1st 2021 to once again simplify this process and collect VAT at the checkout.

If you have any questions get in touch, we'd be happy to help.

LOCATION, COST AND TIME

Do you ship to...?

We ship worldwide on all orders using tracked courier services, so you can keep an eye on your delivery from door to door. If you can't find your country listed for delivery get in touch.

Customers in Malaysia, Singapore and Brunei should contact our Malaysian distributor The Cyclist Wardrobe, they handle shipping to these countries.

How much is shipping?

We ship worldwide on all products, shipping costs are:

Free - UK Frames

£1 - UK Small parts

£25 - Near Europe

£35 - Rest of Europe

£75 - America, Africa, Arabia

£85- Asia, Oceania, Rest of World

£9 - Small parts outside of the UK.

Do you have dealers?

We currently only sell our frames direct via our website – this way you can ensure you get the best price.

Do I pay VAT/ Taxes on an International sale?

For International orders including in the E.U, tax is automatically removed from your sale at the checkout based on your billing and delivery address location, you will however be liable for import tax/duty based on your own country's laws when the item reaches your country, this is usually based on a percentage of the items total value. These charges are not included in the amount you pay to us for shipping and you are responsible for taxes and any import fees. Your order will be held by your local customs office or the courier until this is paid so it may delay your order.

Can I visit to collect a frame?

We have a range of demo bikes which are available to test if you are local to us - or would like to visit – at our headquarters in Brockley, South East London. We can promise great coffee (and tea is available if that’s your thing). We also occasionally meet customers in Central London if you are unable to get to us. If you'd like to collect your frame from the office please contact us beforehand.

How long will it take to arrive?

All frame orders for in stock items are shipped the following day with UPS next day service in the UK, a 2-3 day service in Europe and 4-5 day service for the rest of the world. You will receive tracking info that allows for full tracking so you'll be able to see exactly where your new pride and joy is.

On pre-ordered frames, we will give a good indication of when the next drop of frames is due, if we don't already have a confirmed date. We will also offer email updates once production dates are confirmed etc. If you're not sure when a certain frame is due in stock just ask, we'd be happy to go through availability with you.

For small parts we ship almost daily with Royal Mail, this would usually arrive with you within 48 hours

What about Brexit?

At present shipping and tax on European sales is unaffected, once the situation develops we will change our shipping options to suit but we plan to continue selling in Europe as before.