PALACE 3 FRAMES IN STOCK NOW - SECURE YOUR NEW BIKE DAY

INTERNATIONAL

EU Customers (and Rest of the World outside of the UK*):

The Brexit transition on 1st January 2021 has meant there are a few changes for our EU Customers.

Initially when your purchase the Framesets you will be purchasing them without UK VAT.

However, once the Frameset has reached your country’s customs you will be contacted via UPS to provide payment for the following:

1. VAT for your destination customs
2. Import fees of 4%
3. Some countries ask for a flat rate ~£15 handling fee

We will provide the correct forms, information and invoicing to UPS so the correct amount will be requested upon arrival to customs. Once this is paid your Frameset will then be released from customs and delivered to your chosen address.

Below please see example amounts:

Weald/Palace 3:

Paid up front to Bowman:
EU Customer initial price: £704.17 + £25.00 EU mainland shipping

Upon arrival to your customs (via UPS):
4% import duty and a VAT charge for your country

Palace 3C:

Paid up front to Bowman:
EU Customer initial price: £662.50 + £25.00 EU mainland shipping

Upon arrival to your customs (via UPS):
4% import duty and a VAT charge for your country

The only other cost incurred could be due to changes in exchange rates, which would be charged by your bank/card provider.

Due to the large surcharge import fee for complete builds we are unable to offer them to non-UK customers at this time.


The above information is subject to change so please keep an eye out on the website for any updates.

*Import fee may vary depending on country

SHIPPING RATES

We ship worldwide on all products, shipping costs are:

Free - UK Frames

£1 - UK Small parts

£25 - Near Europe

£35 - Rest of Europe

£75 - America, Africa, Arabia

£85- Asia, Oceania, Rest of World

£9 - Small parts outside of the UK.

 

LOCATION, COST AND TIME

Do you ship to...?

 

We ship worldwide on all orders using tracked courier services, so you can keep an eye on your delivery from door to door. If you can't find your country listed for delivery get in touch.

Customers in Malaysia, Singapore and Brunei should contact our Malaysian distributor The Cyclist Wardrobe, they handle shipping to these countries.

 

Do you have dealers?

 

We currently only sell our frames direct via our website – this way you can ensure you get the best price.

 

Do I pay VAT/ Taxes on an International sale?

For International orders including in the E.U, tax is automatically removed from your sale at the checkout based on your billing and delivery address location, you will however be liable for import tax/duty based on your own country's laws when the item reaches your country, this is usually based on a percentage of the items total value. These charges are not included in the amount you pay to us for shipping and you are responsible for taxes and any import fees. Your order will be held by your local customs office or the courier until this is paid so it may delay your order.

Can I visit to collect a frame?

 

We have a range of demo bikes which are available to test if you are local to us - or would like to visit – at our headquarters in Brockley, South East London. We can promise great coffee (and tea is available if that’s your thing). We also occasionally meet customers in Central London if you are unable to get to us. If you'd like to collect your frame from the office please contact us beforehand.

 

How long will it take to arrive?

 

All frame orders for in stock items are shipped the following day with UPS next day service in the UK, a 2-3 day service in Europe and 4-5 day service for the rest of the world. You will receive tracking info that allows for full tracking so you'll be able to see exactly where your new pride and joy is.

On pre-ordered frames, we will give a good indication of when the next drop of frames is due, if we don't already have a confirmed date. We will also offer email updates once production dates are confirmed etc. If you're not sure when a certain frame is due in stock just ask, we'd be happy to go through availability with you.

For small parts we ship almost daily with Royal Mail, this would usually arrive with you within 48 hours

 

What about Brexit?

 

At present shipping and tax on European sales is unaffected, once the situation develops we will change our shipping options to suit but we plan to continue selling in Europe as before.