FAQ'S

SIZING QUERIES AND DETAILS

What size frame should I ride?

We have a full page of sizing advice, you can check that out here

How are the top tube lengths measured?

The measurements are of an effective, horizontal top tube.

Do you do custom sizes?

We don't currently offer custom sizes on any of our frames, so far we have only had 3 customers who could not fit on one of six sizes.

 

PALACE:R QUESTIONS

What size and type of front mech do i need?

braze on front mech

What size tyres can I run?

Some of our Palace:R customers recently gave their experiences using various rim and tyre combinations on this post on our Facebook page: bit.ly/FBPalRTyre For those of you non-Facebook users here is the original post and a few comments: Post: “Heard a little bit of the chatter about clearance when using 25mm tyres on the Palace:R, so thought would give my verdict. I run a set of Knights + GP4000s. The rim widths are 18mm internal and 28mm external and there is plenty of room. I’m 80kgs (on a good day) and ride the bike pretty hard. I am constantly in and out the saddle on climbs and I’ve barely noticed any rub. There’s a little bit on occasion for sure but nothing major at all.” Comments on post: - I'm on Hunt wide wheels (19int/24out) and considering the Palace:R.
Seen anecdotal posts on forums RE chain-stay bridge clearance issues (on wider rim widths) but it sounds like GP4000s (25c) should be OK given you're on 19.6mm internal.
- My 2 penneth worth, Mavic Ksyrium Pro Exalith hoops with YKSION PRO Powerlink 25mm's. Plenty of clearance & zero rub.
- Ample clearance on my Palace:R/Fulcrum Quattro LG (17C int/23.2mm ext)/Vittoria Rubino Pro III 700x25

- DT-Swiss Di-Cut Oxic with 25mm GP4000Sii - works well.


Another customer asked this question on our Facebook page regarding tyre clearance: Q: Will a 27mm rim with a 25mm tyre fit ok on a Palace:R? A: The external width of a rim isn't a great measurement to use, as the internal width varies dependant on manufacturer, and material - carbon sidewalls can be 2mm plus thick, alloy less. Internal width gives a far better comparison on how a tyre will measure up once fitted. Two brands with 18mm internal width will likely come up a similar size, whereas two 27mm external rims can vary widely.

Pilgrims Disc

what headset do I need?

The Palace:R (and all Bowman Frames) come with a headset.

Once this has reached the end of its life, the following bearings will fit the headset parts and headtube

  • Top bearing: TH-871 ACB
  • Bottom bearing: ACB TH-073E

What size and type of bottom bracket do I need?

Threaded BSA BB

Do direct mount brakes fit the Palace:R?

No, the Palace:R frameset uses standard-drop caliper brakes.

what does the Palace:R frame weigh?

(includes carbon fork weight of 0.355kg)

PILGRIMS DISC QUESTIONS

What size and type of front mech do i need?

braze on front mech

What size tyres can I run?

30c tyres fit with mudguards

larger can fit without fenders.

What headset do I need?

The Palace:R (and all Bowman Frames) come with a headset.

Once this has reached the end of its life, the following bearings will fit the headset parts and headtube

  • Top bearing: TH-871 ACB
  • Bottom bearing: ACB TH-073E

What size and type of bottom bracket do I need?

Threaded BSA BB

What size rotors can I use?

The Pilgrims Disc uses a 140mm rotor compatible, flat-mount for the disc calipers. The maximum rotor size you can use on the frames is 160mm.

What is the weight of the pilgrims disc frameset?

Full range of frame weights to follow when production frames arrive Q2 2018

The Pilgrims Disc target weight is within 250grams of the Palace:R. We plan to add the frame weights to the frame pages when we have enough time and stock to measure each size. Thanks for your understanding

REPLACEMENT HANGERS:

Can I purchase additional or replacement hangers?

We will be adding replacement hangers to the website very shortly. In the mean time you can email us to get hold of in stock hangers. they are £20 including UK and EU postage - £25 internationally posted

CUSTOM FINISHES

Do you sell raw frames?

We do not sell anything but the shown colour options for our frames. We do a small number of limited edition custom colour runs throughout the year. We recommend signing up to our Bowman Bulletin newsletter and following our social media feeds where we announce any news on these.

Can you recommend any custom painters i can work with?

We work with a great painter on our stainless steel program, who we can put you in touch with for custom painted palaces with official graphics, that will not affect your original owner warranty. Email us on info@bowman-cycles.com for more details

AFTERCARE

Warranty

We offer a five-year warranty against material or workmanship failure for the original owner. Your statutory rights are not affected by these terms.

 

Returns

If you have a problem with your frame set and the issue cannot be resolved via email (email is always the fastest way of getting in touch with us, so please do try this first) and your frame needs to be returned to us, you are responsible for the shipping cost. Once we have checked the frame over and determined the cause of the problem we will inform you how it can be resolved.

If the problem is deemed to be a material or workmanship issue we will then offer either repair, wherever possible, a replacement or a full refund. We will also refund the cost you as the customer paid to have the frame returned to us. Any warranty replacement will be shipped free of charge, even for international customers.  

Refunds

If you paid via PayPal and we action a refund, please allow one working day for the funds to credit your account.

If you paid for your frame using a credit card and have been informed by us that we have actioned your refund, the refund can take 3-8 working days. We have no control over this timeframe. Once we release the funds the length of time the funds take to credit your account is determined by the relationship between your bank/card company and the secure 3rd party payment gateway we use (Stripe Payments). Times may vary, so please check with your bank/credit card company first. You should be able to see that a payment in due to your account, even if it has not shown on your statement

If the problem is deemed to be a material or workmanship issue we will then offer either repair, wherever possible, a replacement or a full refund. We will also refund the cost you as the customer paid to have the frame returned to us. Any warranty replacement will be shipped free of charge, even for international customers.  

WHERE AND HOW TO BUY

Do you have dealers?

We currently only sell our frames direct via our website – this way you can ensure you get the best price.

 

Can I visit to see the bikes?

We have a range of demo bikes which are available to test if you are local to us - or would like to visit – at our headquarters in Hither Green, South East London. We can promise great coffee (and tea is available if that’s your thing). We also occasionally meet customers in Central London if you are unable to get to us.

Do I pay VAT/ Taxes on an International sale?

For International orders outside of the E.U, tax is automatically removed from your sale at the checkout based on your billing and delivery address location, you will however be liable for import tax/duty based on your own country's laws when the item reaches your country, this is usually based on a percentage of the items total value. These charges are not included in the amount you pay to us for shipping and you are responsible for taxes and any import fees. Your order will be held by your local customs office or the courier until this is paid so it may delay your order.

How much is international shipping?

We ship worldwide on all products, shipping costs are:

Free - UK

£25 - EU and Western Europe

£35 - Rest of Europe

£75 - America, Africa, Arabia

£85- Asia, Oceania, Rest of World

Customers in Malaysia and Singapore should contact our Malaysian distributor The Cyclist Wardrobe. We can't ship to these countries.

 

 

OTHER QUESTIONS

Why Just Frames?

With so many options available to you, we believe the exciting process of building a Bowman you love to ride that’s within your budget, with the most suitably sized components should be encouraged, not restricted. By supplying only a small range of complete bikes at certain price points with components you may end up wanting to upgrade parts almost as soon as you start riding it.

 

How Long Does it take?

All frame orders for in stock items are shipped on a Tuesday with a UPS next day service in the UK, a 2-3 day service in Europe and 4-5 day service for the rest of the world. You will receive tracking info that allows for full tracking so you'll be able to see exactly where your new pride and joy is.

On pre-ordered frames, we will give a good indication of when the next drop of frames is due, if we don't already have a confirmed date. We will also offer email updates once production dates are confirmed etc. If you're not sure when a certain frame is due in stock just ask, we'd be happy to go through availability with you.

For small parts we ship almost daily with Royal Mail, this would usually arrive with you within 48 hours

If you have any queries beyond these, or want any clarification -
email: info@bowman-cycles.com
or phone us for more details.

If you have any queries beyond these,

or just want some want any clarification -


email: info@bowman-cycles.com

or

phone us: 01322800146