PALACE 3 FRAMES IN STOCK NOW - SECURE YOUR NEW BIKE DAY

FAQ'S

SIZING QUERIES AND DETAILS

What size frame should I ride?

We have a full page of sizing advice, you can check that out here

How are the top tube lengths measured?

The measurements are of an effective, horizontal top tube.

Do you do custom sizes?

We don't currently offer custom sizes on any of our frames, so far we have only had 3 customers who could not fit on one of six sizes.

 

BUYING A FRAME - WHAT DO I NEED TO KNOW?

Carbon Forks

All our forks come with uncut steerers, these need cutting by a competent mechanic or please see our cutting guide if you are a confident home mechanic. We cannot accept warranty or returns of cut steerers for incorrect installation and cutting.

Inspecting your frame

We fully quality check all our frames at the manufacturer and then once again at Bowman HQ. However, we cannot account for transport blemishes or issues and very, very occasionally there can be minor cosmetic blemishes that we may have missed.

Please FULLY INSPECT your frame before building, installing, invisiframing or clamping bits on. We cannot accept returns if the bike has been modified or partially assembled.

Please see our returns policy for more information.

Examples:

  • If your frame comes with minor cosmetic transport damage we can assist and rectify the situation prior to the build quickly and efficiently to ensure you can build up a Bowman that you are completely content with.
  • If your frame comes with any compatibility issues, for both your new shiny parts (or recycled ones) and for us as a team it is easier to assist you with this prior to installation rather than removing/replacing all the parts on the frame.

 

PALACE 3C QUESTIONS

What size and type of front derailleur do i need?

Band-on 31.8mm front derailleur

What size tyres can I run?

The Palace 3C has clearance for 30mm tyres however this may be limited by which type of calliper you run on your Palace 3C.

We've written a blog post on tyre sizes which can be found here:

https://bowman-cycles.com/blogs/journal/when-is-a-25c-tyre-not-a-25c-tyre

 

what headset do I need?

The Palace 3C (and all Bowman Frames) come with a headset.

Once this has reached the end of its life, the following bearings will fit the headset parts and headtube

You can purchase them here:

Top Headset

Bottom Headset

  • Top:

  • Bottom:

What size and type of bottom bracket do I need?

Threaded BSA bottom bracket

Do direct mount brakes fit the Palace3C?

No, the Palace 3C frameset uses standard-drop calliper brakes.

what does the Palace 3C frame weigh?

The 56 comes in at 1290 for the frame and 355 for the uncut fork.

PALACE 3 QUESTIONS

What size and type of front derailleur do i need?

Band on 31.8mm front derailleur

What size tyres can I run?

The Palace 3 has clearance for 30mm tyres.

We've written a blog post on tyre sizes which can be found here:

https://bowman-cycles.com/blogs/journal/when-is-a-25c-tyre-not-a-25c-tyre

What size hubs / wheels can I fit?

The Palace 3 uses bolt through axles front and rear. The front hub spacing is 12 x 100mm and the rear is 12 x 142mm. The Palace is designed to run 700c wheels only.

What headset do I need?

The Palace 3 (and all Bowman Frames) come with a headset.

Once this has reached the end of its life, the following bearings will fit the headset parts and headtube

You can purchase them here:

Top Headset

Bottom Headset

  • Top:

  • Bottom:

 

What size and type of bottom bracket do I need?

Threaded BSA (English) bottom bracket

What brakes do I need?

The Palace 3 uses the flat mount disc brake standard. We supply with the frame caliper mounts to use either 140mm or 160mm rotors for the rear. You can also use older post mount style calipers but you will need additional flat mount to post mount brake adapters.

What size rotors can I use?

The Palace 3 uses a 140mm rotor compatible, flat-mount for the disc callipers. The maximum rotor size you can use on the frames is 160mm.

What is the weight of the Palace 3 frameset?

The Palace 3 weight is 1350g for the frame and 375g for the uncut steerer in the 56 size.

What size bolts do I need?

The mount holes on the Palace 3 for bottle cages and callipers are the following sizes:

Bottle cage mounts - M5

Front Brake mounts - M5 (maximum thread length inside fork is 12mm)

Rear brake - M5, we recommend bolts with a thread length of 32-38mm (Shimano C type fixing bolt in 35mm) for most manufacturers callipers, the bolts supplied with your brake calliper may not be the correct length as dropout depth and mount depth are not standardised and differ between manufacturers.

WEALD QUESTIONS

What size and type of front derailleur do i need?

Band on 31.8mm front derailleur

What size tyres can I run?

The Weald is a road frame designed with bigger rubber in mind. On a modern wider set of rims with internal width up to around 20mm, the Weald can comfortably take all 32c tyres, and some lightly treaded 33c tyres fit. Bigger 33c tread patterns and some tyres that measure a little bigger in real life, do not fit.

With mudguards, there are a couple of options. Using a stock 35mm mudguard you can run a 28c tyre with good clearance.

What size hubs / wheels can I fit?

The Weald uses bolt through axles front and rear. The front hub spacing is 12 x 100mm and the rear is 12 x 142mm. The Weald is designed to run 700c wheels but you can use 650b wheels as well, the biggest tyre we have successfully tested is 40c with this setup.

What headset do I need?

The Weald (and all Bowman Frames) come with a headset.

Top Headset Bearing is IS42

Bottom Headset Bearing is IS52

 

What size and type of bottom bracket do I need?

Threaded BSA (English) bottom bracket

What brakes do I need?

The Weald uses the flat mount disc brake standard. We supply with the frame caliper mounts to use either 140mm or 160mm rotors for the rear. You can also use older post mount style calipers but you will need additional flat mount to post mount brake adapters.

What size rotors can I use?

The Weald uses a 140mm rotor compatible, flat-mount for the disc callipers. The maximum rotor size you can use on the frames is 160mm.

What is the weight of the Weald frameset?

The Weald weight is 1360g for the frame and 395g for the uncut steerer in the 56 size.

What size bolts do I need?

The mount holes on the Weald for bottle cages, and mudguards are the following sizes:

Bottle cage mounts - M5

Fork leg mudguard mounts - M5

Fork Crown mudguard and light mount - M5

Seat stay and bridge mudguard mounts - M5

Chain stay bridge mount - Unthreaded

Front Brake mounts - M5 (maximum thread length inside fork is 12mm)

Rear brake - M5, we recommend bolts with a thread length of 32-38mm (Shimano C type fixing bolt in 35mm) for most manufacturers callipers, the bolts supplied with your brake calliper may not be the correct length as dropout depth and mount depth are not standardised and differ between manufacturers.

REPLACEMENT HANGERS:

Can I purchase additional or replacement hangers?

Replacement hangers for current and past models can be found here: bowman-cycles.com/collections/spare-parts

more spare parts will be listed here as they become available.

CUSTOM FINISHES

Do you sell raw frames?

We do not sell anything but the shown colour options for our frames. We do a small number of limited edition custom colour runs throughout the year. We recommend signing up to our Bowman Bulletin newsletter and following our social media feeds where we announce any news on these.

Can you recommend any custom painters i can work with?

We work with a great painter on our stainless steel program, who we can put you in touch with for custom painted palaces with official graphics, that will not affect your original owner warranty. Email us on info@bowman-cycles.com for more details

AFTERCARE

Warranty

We offer a five-year warranty against material or workmanship failure for the original owner. Your statutory rights are not affected by these terms.

https://www.which.co.uk/consumer-rights/advice/what-are-my-statutory-rights-and-when-do-they-apply-acif94x8QOoH

Returns

We offer a 14 day no quibble returns window for unused or unbuilt components and frames. If you receive a bike or frame, as long as it is unridden and in as new condition, we will accept the return within this window in its original packaging.

We are unable to cover the return cost.

Please contact info@bowman-cycles.com if you would like to set up a return.

Your statutory rights are not affected by these terms.

https://www.which.co.uk/consumer-rights/advice/what-are-my-statutory-rights-and-when-do-they-apply-acif94x8QOoH

Refunds

If you paid via PayPal and we action a refund, please allow one working day for the funds to credit your account.

If you paid for your frame using a credit card and have been informed by us that we have actioned your refund, the refund can take 3-8 working days. We have no control over this timeframe. Once we release the funds the length of time the funds take to credit your account is determined by the relationship between your bank/card company and the secure 3rd party payment gateway we use (Stripe Payments). Times may vary, so please check with your bank/credit card company first. You should be able to see that a payment in due to your account, even if it has not shown on your statement

If the problem is deemed to be a material or workmanship issue we will then offer either repair, or wherever possible, a replacement. We will also refund the cost you as the customer paid to have the frame returned to us. Any warranty replacement will be shipped free of charge, even for international customers.  

WHERE AND HOW TO BUY

Do you have dealers?

We currently only sell our frames direct via our website – this way you can ensure you get the best price.

 

Can I visit to see the bikes?

We have a range of demo bikes which are available to test if you are local to us - or would like to visit – at our headquarters in Brockley, South East London. We can promise great coffee (and tea is available if that’s your thing). We also occasionally meet customers in Central London if you are unable to get to us.

Do I pay VAT/ Taxes on an International sale?

EU Customers (and Rest of the World outside of the UK*):

The Brexit transition on 1st January 2021 has meant there are a few changes for our EU Customers.

Initially when your purchase the Framesets you will be purchasing them without UK VAT.

However, once the Frameset has reached your country’s customs you will be contacted via UPS to provide payment for the following:

1. VAT for your destination customs
2. Import fees of 4%
3. Some countries ask for a flat rate ~£15 handling fee

We will provide the correct forms, information and invoicing to UPS so the correct amount will be requested upon arrival to customs. Once this is paid your Frameset will then be released from customs and delivered to your chosen address.

Below please see example amounts:

Weald/Palace 3:

Paid up front to Bowman:
EU Customer initial price: £704.17 + £25.00 EU mainland shipping

Upon arrival to your customs (via UPS):
4% import duty and a VAT charge for your country

Palace 3C:

Paid up front to Bowman:
EU Customer initial price: £662.50 + £25.00 EU mainland shipping

Upon arrival to your customs (via UPS):
4% import duty and a VAT charge for your country

The only other cost incurred could be due to changes in exchange rates, which would be charged by your bank/card provider.

Due to the large surcharge import fee for complete builds we are unable to offer them to non-UK customers at this time.


The above information is subject to change so please keep an eye out on the website for any updates.

*Import fee may vary depending on country

How much is international shipping?

We ship worldwide on all products, shipping costs are:

Free - UK

£25 - Near Europe

£35 - Rest of Europe

£75 - America, Africa, Arabia

£85- Asia, Oceania, Rest of World

Customers in Malaysia and Singapore should contact our Malaysian distributor The Cyclist Wardrobe. We can't ship to these countries.

Complete builds are only available to UK customers.

 

OTHER QUESTIONS

Why Just Frames?

With so many options available to you, we believe the exciting process of building a Bowman you love to ride that’s within your budget, with the most suitably sized components should be encouraged, not restricted. By supplying only a small range of complete bikes at certain price points with components you may end up wanting to upgrade parts almost as soon as you start riding it.

 

How Long Does it take?

All frame orders for in stock items are shipped the following day with UPS next day service in the UK, a 2-3 day service in Europe and 4-5 day service for the rest of the world. You will receive tracking info that allows for full tracking so you'll be able to see exactly where your new pride and joy is.

On pre-ordered frames, we will give a good indication of when the next drop of frames is due, if we don't already have a confirmed date. We will also offer email updates once production dates are confirmed etc. If you're not sure when a certain frame is due in stock just ask, we'd be happy to go through availability with you.

For small parts we ship almost daily with Royal Mail, this would usually arrive with you within 48 hours

If you have any queries beyond these,

or just want some want any clarification -


email: info@bowman-cycles.com

or

phone us: 01322800146