Aftercare
Warranty
We offer a five-year warranty against material or workmanship failure for the original owner. Your statutory rights are not affected by these terms.
Returns
If you have a problem with your frame set and the issue cannot be resolved via email (email is always the fastest way of getting in touch with us, so please do try this first) and your frame needs to be returned to us, you are responsible for the shipping cost. Once we have checked the frame over and determined the cause of the problem we will inform you how it can be resolved.
If the problem is deemed to be a material or workmanship issue we will then offer either repair, wherever possible, a replacement or a full refund. We will also refund the cost you as the customer paid to have the frame returned to us. Any warranty replacement will be shipped free of charge, even for international customers.
Refunds
If you paid via PayPal and we action a refund, please allow one working day for the funds to credit your account.
If you paid for your frame using a credit card and have been informed by us that we have actioned your refund, the refund can take 3-8 working days. We have no control over this timeframe. Once we release the funds the length of time the funds take to credit your account is determined by the relationship between your bank/card company and the secure 3rd party payment gateway we use (Stripe Payments). Times may vary, so please check with your bank/credit card company first. You should be able to see that a payment in due to your account, even if it has not shown on your statement
If the problem is deemed to be a material or workmanship issue we will then offer either repair, wherever possible, a replacement or a full refund. We will also refund the cost you as the customer paid to have the frame returned to us. Any warranty replacement will be shipped free of charge, even for international customers.